FAQ's
Availability and Ordering
WHERE CAN I GET THEM?
To find your closest stockist, tell us your postcode via DM (facebook/ instagram) or e-mail goldcoastcookieco@gmail.com! We will get back to you as soon as we can.
Alternatively, if you have the patience, order a box direct to your door! If you order Monday – Wednesday (before 8am) you should get your delivery within 1-2 days.
HOW DO THE WHOLESALE COOKIES ARRIVE?
MINIMUM AND MAXIMUM ORDER WHOLESALE QUANTITIES?
Minimum:
We offer free shipping for any wholesale order over 3 boxes (4 or 5 if you are in a rural location). You can order less if you’d like to pay for the shipping.
Maximum:
Pallet quantities are our speciality. We have the capacity and capability for any nationwide volume. Use the enquiry form or send an e-mail to goldcoastcookieco@gmail.com to find out more.
Dietary Information
WHAT IS THE NUTRITIONAL INFORMATION?
DO YOU HAVE GLUTEN FREE OPTIONS?
The best way to get these are through our website (when they become available as a limited time offering) or by requesting your favourite cafe to stock them!
ARE YOUR COOKIES HALAL?
If in doubt, please check our nutritional information for any potential sources of gelatin.
ARE THEY NUT FREE?
Cookies are made in an environment where nuts are handled so we never advise consumption of our cookies if you have a severe nut allergy.
However, if you have mild nut allergies, know that only Choc Hazelnut Filled, Buena Filled, Dark Choc Walnut and Peanut Butter Filled contain nuts.
DO YOU HAVE VEGAN/DAIRY FREE OPTIONS?
Storage, Display and Preparation
HOW LONG DO THE ‘DIRECT-TO-DOOR’ COOKIES LAST?
For a baked fresh and gooey experience microwave the cookies for just 10-15 seconds!
WHAT IS THE SHELF LIFE OF WHOLESALE COOKIES?
Fully thaw cookies for 2-3 hours INSIDE the sealed bags before putting them out.
Always aim to sell cookies 1-2 days after defrosting for freshest and softest results. Never sell cookies 7 days after defrosting.
Keep defrosted cookies in sealed containers (at ambient or refrigerated temperature) when cookies aren’t on display.